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Free Deliveries to Mainland UK for Orders over £60. Most orders despatched within 24 hours.

 UK Deliveries

Click here for Overseas Deliveries

Our standard delivery charge to one address is £4.99 including VAT. If you spend over £60 and are in the UK, delivery will be free!!

Please note: If your delivery address is classified within the Scottish Highlands & Islands, Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Scilly Isles, there may be an extra charge depending upon the size of the parcel. For larger and heavier items, we will have to use a Courier for which there will be an extra charge. We will contact you to confirm this extra charge before charging your credit card. We are genuinely sorry for this, but we're in the hands of the Couriers and their pricing on this. 

Our Couriers consider the "Scottish Highlands & Islands" to include the following postcodes. We're aware that a number of these postcodes are not strictly in the Highlands, however our Couriers charge extra due to the extra distances involved. Thank you for your understanding.
AB31-38, AB40-AB56, HS, IV1-28, IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-41, PH42-44, PH49-50, ZE.

All of the following are guidelines. We will endeavour to fulfil these orders on time but, as we are using third parties for our delivery services, unfortunately there can be no guarantees.

For smaller items (less than 1.75 Kg), we usually deliver by Royal Mail. For larger items, we use Courier services and someone must be available to sign for the parcel for proof of delivery. If you miss your delivery, the Courier will attempt to deliver two more times and put a card through your door for you to contact them. After which the parcel will be sent back to us. Unfortunately, this incurs an extra charge of £9.99 which will be applied to your credit card. Please ensure you're around to receive your parcel! If you would like to delay your delivery day, please contact us as soon as possible when ordering your goods.

Please contact us if you'd like to name a specific delivery date or time.

Orders will be despatched within 5 working days from the date of your order.
However, most orders are despatched within 24 hours.
If there are any problems, eg. items being out-of-stock, we will contact you.

Once your goods are despatched, we will send you a confirmation email with your estimated delivery date.

For Courier deliveries to the UK Mainland, you can change your delivery address even once your goods have been despatched, please just give us a call to let us know. As long as the delivery hub does not need to be changed, there will be no extra charge for this service. If the new delivery address is to a different part of the country and so the goods would need to be moved to another hub, there'll be a £10 fee for this service.

Faulty or damaged goods can be returned free of charge within 30 days for a full refund.
For non-damaged or non-faulty goods, all of our products come with a 14-day no quibble guarantee providing all goods are in a resalable condition. You can cancel an order for any reason from the moment you place it until 14 days from the day you receive your goods. We refer to this as a “cooling off” period and allows you to inspect the goods we’ve delivered to you. The goods must reach us in pristine condition to receive a full refund. If goods are not returned in a reasonable condition, we reserve the right to make a deduction to the refund. You will be required to cover the costs of returning the goods to us. We will be happy to arrange a pickup for you.
For both cases above, please contact us to arrange your return within 14 days of receiving your order using one of the options below. If you fail to do so, we will deem you have accepted your order/goods and we will not be able to refund you. You have a further 16 days after you've contacted us to return your goods to us.
The process is very straightforward, simply call us on 01303 290 551 or email us via admin@cowlings.com to organise your return.
Once you've been in touch with us, we'll issue you with a RMA Number for your returned goods. Please mark this clearly on the package so that we can identify your parcel. We’ll also explain to you options for returning your delivery. Items are returned at the customer’s own risk and we cannot accept liability for any returns lost in transit. If you are using Royal Mail to return your goods, please ask for a Certificate of Posting which is issued at no extra cost from the Post Office.
Although we endeavour to do this as quickly as possible, please allow up to 14 days from the day we receive the goods for your refund to be processed. Your rights to return goods are protected under the EU Distance Selling Directive and the Consumer Contract Regulations June 2014. If you want to learn more, please click here. Your statutory rights are not affected.

Please note: If your delivery address is classified within the Scottish Islands, Northern Ireland or the Channel Islands, there may be an extra charge depending upon the size of the parcel. For larger and heavier items, we will have to use a Courier for which there will be an extra charge. We will contact you to confirm this extra charge before charging your credit card. 

Overseas Deliveries

Table 3 - Overseas Deliveries
These are guidelines only. Unfortunately, some of our more bulky items such as canvas, easels and foamboard will incur higher charges than these from our courier. In these cases, we'll contact you before taking payment or despatch to agree these extra delivery charges.
Country Cost Estimated Delivery Time
Austria £20.00 up to 3 working days
Belgium £15.00 up to 2 working days
Bulgaria £47.00 up to 6 working days
The Channel Islands (for larger/heavier items) £15.00 up to 2 working days
Czech Republic £24.00 up to 4 working days
Denmark £20.00 up to 3 working days
Eire £15.00 up to 2 working days
Estonia £30.00 up to 5 working days
Finland £30.00 up to 5 working days
France £15.00 up to 2 working days
Germany £15.00 up to 2 working days
Greece £47.00 up to 8 working days
Hungary £30.00 up to 5 working days
The Isle of Man (for larger/heavier items) £15.00 up to 2 working days
The Isle of Wight (for larger/heavier items) £10.00 up to 2 working days
Italy £24.00 up to 4 working days
Latvia £47.00 up to 6 working days
Lithuania £47.00 up to 6 working days
Luxembourg £15.00 up to 2 working days
The Netherlands £15.00 up to 2 working days
Northern Ireland (for larger/heavier items) £15.00 up to 2 working days
Poland £30.00 up to 5 working days
Portugal £30.00 up to 5 working days
The Scilly Isles (for larger/heavier items) £15.00 up to 2 working days
Scottish Highlands & Islands (for larger/heavier items) £15.00 up to 2 working days
Slovakia £24.00 up to 4 working days
Slovenia £30.00 up to 5 working days
Spain £24.00 up to 4 working days
Sweden £30.00 up to 5 working days
Other countries £POA, please call us on 00 44 1303 290550 or email us on admin@cowlings.com

Privacy Policy

Cowling and Wilcox understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us 

Cowling and Wilcox is a Limited company registered in England and Wales with number 678310, VAT Reg: 238 8955 08. Our registered address is at Unit 7a, CT3 Business Park, Cooting Road, Aylesham, Kent, CT3 3DW

2. What Does This Notice Cover?

This Privacy Information explains how weuse your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

By using our website, you accept this policy, our terms and conditions and our cookie policy. Please do not use our site unless you are completely happy with this policy, the cookie policy and the terms and conditions. If you do use our site, we will assume that you do accept it.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.

For more information on exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We collect and store the information which you give us through forms you fill in on the Site - such as your name, address, email address, phone number - or when communicating with us by phone, email or in some other way. You can choose what information to give to us through these forms, but some of this information may be required to provide you with certain services or goods (for example, the billing or delivery address if you order from us). If you choose not to provide such information we will not be able to provide you with such services or goods.

We may collect some or all of the following personal data (this may vary according to your relationship with us):

Name, Date of birth; Gender; Email address; Telephone number; Business name; Job title; Profession; Payment information; Information about your preferences and interests; Billing address, Delivery address, browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, login details, the full URL clickstream to, through and from our site (including date and time), cookie number, activity on the Site including the pages you visited, searches you made, products purchased, likes, comments and uploads.

We are also working closely with third parties (including, for example, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.  

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  •       Providing and managing your account.
  •       Supplying our products and/orservices to you. Your personal details are required in order for us to enter into a contract with you.
  •       Personalising and tailoring our products and/orservices for you.
  •       Communicating with you. This may include responding to emails or calls from you.
  •       Supplying you with information by email and/or post that you have opted-in to

You may unsubscribe or opt-out of our mailing list at any time by clicking on the Unsubscribe link in all our newsletters or if you have an account with us by modifying your preferences.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. 

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. 

We retain personal data from closed accounts to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law. 

We may access, remove, alter, store or otherwise use any personal data if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to some exceptions.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with third parties to supply products and/or services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

In addition, online customer will receive an email from Verified Reviews asking them to review our products and their shopping experience with us. If you prefer not to receive emails from Verified Reviews please email us at admin@cowlings.com.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights.

We may sometimes contract with third parties (as described above) that are located outside of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). If any personal data is transferred to a third party outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details 

Email address: admin@cowlings.com.

Telephone number: 01303 290550.

Postal Address: Cowling & Wilcox Ltd, Unit 7a, CT3 Business Park, Cooting Road, Aylesham, Kent, CT3 3DW.

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. You should check it whenever you use our website. 

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(For shops please see Our Shops above)

c/o Cowling & Wilcox Ltd
Unit 7a, CT3 Business Park
Cooting Road, Aylesham
Tel: 01303 290550
Lines Open: Mon - Fri 9.00am - 5.30pm


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