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Free Deliveries to Mainland UK for Orders over £60. Most orders despatched within 24 hours.

 UK Deliveries

Click here for Overseas Deliveries

Our standard delivery charge to one address is £4.99 including VAT. If you spend over £60 and are in the UK, delivery will be free!!

Please note: If your delivery address is classified within the Scottish Highlands & Islands, Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Scilly Isles, there may be an extra charge depending upon the size of the parcel. For larger and heavier items, we will have to use a Courier for which there will be an extra charge. We will contact you to confirm this extra charge before charging your credit card. We are genuinely sorry for this, but we're in the hands of the Couriers and their pricing on this. 

Our Couriers consider the "Scottish Highlands & Islands" to include the following postcodes. We're aware that a number of these postcodes are not strictly in the Highlands, however our Couriers charge extra due to the extra distances involved. Thank you for your understanding.
AB31-38, AB40-AB56, HS, IV1-28, IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-41, PH42-44, PH49-50, ZE.

All of the following are guidelines. We will endeavour to fulfil these orders on time but, as we are using third parties for our delivery services, unfortunately there can be no guarantees.

For smaller items (less than 1.75 Kg), we usually deliver by Royal Mail. For larger items, we use Courier services and someone must be available to sign for the parcel for proof of delivery. If you miss your delivery, the Courier will attempt to deliver two more times and put a card through your door for you to contact them. After which the parcel will be sent back to us. Unfortunately, this incurs an extra charge of £9.99 which will be applied to your credit card. Please ensure you're around to receive your parcel! If you would like to delay your delivery day, please contact us as soon as possible when ordering your goods.

Please contact us if you'd like to name a specific delivery date or time.

Orders will be despatched within 5 working days from the date of your order.
However, most orders are despatched within 24 hours.
If there are any problems, eg. items being out-of-stock, we will contact you.

Once your goods are despatched, we will send you a confirmation email with your estimated delivery date.

For Courier deliveries to the UK Mainland, you can change your delivery address even once your goods have been despatched, please just give us a call to let us know. As long as the delivery hub does not need to be changed, there will be no extra charge for this service. If the new delivery address is to a different part of the country and so the goods would need to be moved to another hub, there'll be a £10 fee for this service.

Returns
Faulty or damaged goods can be returned free of charge within 30 days for a full refund.
For non-damaged or non-faulty goods, all of our products come with a 14-day no quibble guarantee providing all goods are in a resalable condition. You can cancel an order for any reason from the moment you place it until 14 days from the day you receive your goods. We refer to this as a “cooling off” period and allows you to inspect the goods we’ve delivered to you. The goods must reach us in pristine condition to receive a full refund. If goods are not returned in a reasonable condition, we reserve the right to make a deduction to the refund. You will be required to cover the costs of returning the goods to us. We will be happy to arrange a pickup for you.
For both cases above, please contact us to arrange your return within 14 days of receiving your order using one of the options below. If you fail to do so, we will deem you have accepted your order/goods and we will not be able to refund you. You have a further 16 days after you've contacted us to return your goods to us.
The process is very straightforward, simply call us on 01303 290 551 or email us via admin@cowlings.com to organise your return.
Once you've been in touch with us, we'll issue you with a RMA Number for your returned goods. Please mark this clearly on the package so that we can identify your parcel. We’ll also explain to you options for returning your delivery. Items are returned at the customer’s own risk and we cannot accept liability for any returns lost in transit. If you are using Royal Mail to return your goods, please ask for a Certificate of Posting which is issued at no extra cost from the Post Office.
Although we endeavour to do this as quickly as possible, please allow up to 14 days from the day we receive the goods for your refund to be processed. Your rights to return goods are protected under the EU Distance Selling Directive and the Consumer Contract Regulations June 2014. If you want to learn more, please click here. Your statutory rights are not affected.

Please note: If your delivery address is classified within the Scottish Islands, Northern Ireland or the Channel Islands, there may be an extra charge depending upon the size of the parcel. For larger and heavier items, we will have to use a Courier for which there will be an extra charge. We will contact you to confirm this extra charge before charging your credit card. 

Overseas Deliveries

Table 3 - Overseas Deliveries
These are guidelines only. Unfortunately, some of our more bulky items such as canvas, easels and foamboard will incur higher charges than these from our courier. In these cases, we'll contact you before taking payment or despatch to agree these extra delivery charges.
Country Cost Estimated Delivery Time
Austria £20.00 up to 3 working days
Belgium £15.00 up to 2 working days
Bulgaria £47.00 up to 6 working days
The Channel Islands (for larger/heavier items) £15.00 up to 2 working days
Czech Republic £24.00 up to 4 working days
Denmark £20.00 up to 3 working days
Eire £15.00 up to 2 working days
Estonia £30.00 up to 5 working days
Finland £30.00 up to 5 working days
France £15.00 up to 2 working days
Germany £15.00 up to 2 working days
Greece £47.00 up to 8 working days
Hungary £30.00 up to 5 working days
The Isle of Man (for larger/heavier items) £15.00 up to 2 working days
The Isle of Wight (for larger/heavier items) £10.00 up to 2 working days
Italy £24.00 up to 4 working days
Latvia £47.00 up to 6 working days
Lithuania £47.00 up to 6 working days
Luxembourg £15.00 up to 2 working days
The Netherlands £15.00 up to 2 working days
Northern Ireland (for larger/heavier items) £15.00 up to 2 working days
Poland £30.00 up to 5 working days
Portugal £30.00 up to 5 working days
The Scilly Isles (for larger/heavier items) £15.00 up to 2 working days
Scottish Highlands & Islands (for larger/heavier items) £15.00 up to 2 working days
Slovakia £24.00 up to 4 working days
Slovenia £30.00 up to 5 working days
Spain £24.00 up to 4 working days
Sweden £30.00 up to 5 working days
Other countries £POA, please call us on 00 44 1303 290551 or email us on admin@cowlings.com



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PortfoliosPlus
c/o Cowling & Wilcox Ltd
Caesars Way
Folkestone
Kent
CT19 4AL
Tel: 01303 290551
Lines Open: Mon - Fri 9.30am - 5.30pm
info@cowlings.com


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